Customer Service

 

SHIPPING & DELIVERY
SpiralCordProtectors ships worldwide via USPS or FedEx depending on the quantity of the order. Orders are typically shipped within two to three (2 – 3) business days from the time we received your order, or after payment has been verified. Orders with quantity of over one pallet are typically shipped within three to five (3 - 5) business days.

Delivery Days:
Most ground-shipped packages are delivered within 5 to 10 business days from the day they are shipped.

Shipping Rates:
Shipping rates are based on the weight of the total order. Most of our prices are inclusive of shipping charges. For items that are exclusive of shipping charges, the total shipping charge will be displayed on the last page of the order form, before you submit your order.

Shipping Delays:
On occasion there may be unforeseen delays in shipping your order; we will notify you via phone or email.

Standard Shipping
Standard Shipping are shipped based on the quantity that you're are ordering.
• 3 to 5 business days
• Items may be shipped by a variety of carriers
• Orders are shipped only to a physical location
• Deliveries to Alaska, Hawaii, and P.O. boxes may take longer
• Signature upon delivery required for shipments over $100

International Orders
Taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibilities of the recipient.

Redelivery Fees
If the shipping address entered in the order is an invalid address and a change of address is requested by customer after shipment has been made, a fee of $15 per package is charged to the customer. This is a fee that our shipper FedEx charge us for change of address.

 

PRIVACY & SECURITY
SpiralCordProtectors.com uses and protects any information that you give Spiral Cord Protectors when you use this website. Spiral Cord Protectors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. For more information please visit our Privacy Policy page. 

 

RETURNS & REPLACEMENTS
Spiral Cord Protectors accepts exchanges only (no returns) on merchandise within 10 days from delivery. However, Spiral Cord Protectors reserves the right to authorize any product exchanges. If any product is accepted for exchange, an RMA number will be issued and a credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items and additionally items for which we pay the shipping will be only refunded less our original shipping costs. There is a restocking fee of 15% for all returns or exchanges.

Customers are responsible for all shipping charges on returned of the items. Higante Works, Ltd. Co. reserves the right to determine which party will be responsible for the shipping charges on the replacement or exchange item(s).

For returns and exchanges, please make sure to call us at 1-888-227-6981, or e-mail us for a Return Merchandise Authorization (RMA) number. Returns will not be accepted without a RMA number.

Shipping Delays
We are not responsible for delays in shipments. Products that are refused or returned because of late arrival are subject to the 35% restocking charge. It is the customer's responsibility to check the shipping schedules and determine approximate delivery time to the destination, allowing 2 business days to process orders. Weekends and holidays do not count as shipping or order processing days.

Refusing a Shipment
If we receive a shipment back that has been refused you will be charged shipping in both directions (to and from you) as well as a processing fees of 15% (fifteen percent) or $5 minimum, whichever is more. No credit will be issued except against an exchange for different or other merchandise.

Non-Returnable Items
On orders over $300 no returns are allowed. No refunds on International orders. We are not responsible for lost International shipments.

Damaged Merchandise
In the case of any damages or incorrect shipments, you must return it in the original box with the packaging slip, freight prepaid and insured, within 10 days after receipt of your order for a prompt free replacement shipment. Returned items must be in new, unused condition to be eligible for exchange or credit.

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately at 888-227-6981. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. The additional packaging will jeopardize your claim and keep you from receiving credit for the return.

Returns sent COD will not be accepted.

Order Cancellation
If we receive a cancellation request after your order has been accepted into our order processing system we will charge you additional paperwork processing fees of 7% (seven percent) or $15 minimum, whichever is greater. Cancellations made within 72 hours prior to the scheduled shipment day will not be accepted. If approved a cancellation verification number will be issued to all cancellations. Cancellations are not valid without the cancellation verification number. A separate cancellation number must be obtained for each cancelled order and your processing fee invoices will be mailed to you.

Backorder Merchandise
In the event that some or the entire inventory required to fulfill the order is out of stock a backorder will automatically be generated for the items not shipped on the order. Web site stock status is only a guide to likely availability as no items are guaranteed to be available at all times and all merchandise on hand is subject to prior sale. Backorders are held open until the item is shipped from the manufacturer unless the item is sold out or discontinued. If an order can be completed or if items needed for an order are in stock in another warehouse we hold the order until the items are gathered together in one place to create the most complete shipment possible. If you add items to an order that are known to be on backorder as is stated on the web site, these items will be treated as additional shipments for that order and actual shipping charges will apply to each additional shipment as they are arrive to us from the manufacturer.

Lost Shipments
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Return shipping address:
Higante Works, Ltd. Co.
Attn: Spiral Cord Protectors Returns Department
RMA NUMBER:
7801 Alma Dr. #105 – 308
Plano, TX 75025
Be sure to include your name, address and daytime phone number.

Spiral Cord Protectors shall incur no liability for any loss of income or other damage on account of any defect in any merchandise purchased herein other than to replace such merchandise.

ALL SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE.

 

ORDERING
To place an order, simply log in to your account on our website. Once you are logged in, you may purchase online at discounted prices.
Secured Online Ordering
Our website uses SSL or "Secure Sockets Layer", an industry standard security protocol. When you go in our Order form page, you will automatically connect with a secure server. Any data you send or receive is then "encrypted", i.e. changed into a code that is extremely difficult to decipher. Through the secure server (notice the HTTPS address in the URL instead of the regular HTTP), you can fill our Order Form in total confidentiality.

Sales Tax
Salex Tax is applied to all purchases from customers based in Texas.

 

PAYMENT, PRICING & PROMOTIONS

Paying By Credit Card
For order of less than $2000 USD, Spiral Cord Protectors. accepts Visa, Mastercard, American Express and Discover for purchases worldwide. We offer Secure Sockets Layer (SSL) encryption for protection of your private information.

Paying By Check or Money Order
Spiral Cord Protectors does not accept checks or money orders for purchases.

Payments using Paypal
Spiral Cord Protectors. also accepts payments by Paypal. Payments using Paypal is limited to a maximum amount of $500.

 

INTERNATIONAL CUSTOMERS
We ship to most countries worldwide. For a complete list, please visit our Where To Buy page.

 

COUPON CODES
Occassionally, we ran a promo for at discounted prices.  To receive special offers and coupon codes, simply join our mailing list located in the bottom of every page on our website.